13/2/2018 11:57:20 (GMT+7)
Welcome to AWbet
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FREQUENTLY ASKED QUESTIONS

A. GENERAL

Why join AWbet?

AWbet is currently one of the leading online betting products suppliers worldwide, offering a wide range of first class online gambling products and games in a safe and user-friendly environment. With a variety of solid products and unique customer support, AWbet becomes a clear choice for gaming enthusiasts around the world! AWbet has been able to establish it self as one of the most trusted and reliable online betting companies on the market today.

 

What are the benefits of become a member?

Any registered member of AWbet will be entitled for welcome bonus package upon his/her first time deposit. Moreover, a registered member will also be entitled for all the exciting promotion packages offered by AWbet.

 

Currency selection that are accepted by AWbet?

Below are the currency options that are accepted by AWbet :

  • Malaysian Ringgit (MYR)
  • Indonesia Rupiah (IDR)
  • Chinese Yuan Renminbi (CNY)
  • Singapore Dollar (SGD) coming soon
  • Thailand Baht (THB) coming soon

 

Age requirement?

To joining you need agree to the Terms & Conditions and be at least 18 years old or above. Most countries have their own rules regarding online gaming so you must make sure youre aware of any regulations and adhere to their rules.

B. ACCOUNT

How to open an account with AWbet?

Go to "Register" at the home page of AWbet website and you will be brought to the "Registration" page.

Please fill in the following fields :

  • Username - Your unique identifier when logging into your account. must be between 6 to 9 alphanumeric.
  • Password - Not case sensitive, must be between 8 to 10 characters and contains letters and numbers. You are responsible to keep your password confidential.
  • Currency - Choose a currency according to your country of origin.
  • Full Name - Please provide your name as bank account. It is important for payment/banking verification purpose.
  • Phone Number - Please provide a valid contact number for better assistance and for your account safety.
  • Friend Reference - Enter your references username, may be emptied if not necessary.

 

How do I change my password or update my user information?

You can update your password account by simply going to "Account Profile" . Dont forget to Click "Submit" to save the changes.

 

How do I update my bank account?

Your bank account update process will be done when you want to make a withdrawal by filling in the bank account details on the withdrawal menu.

 

I have forgotten my password, how do I retrieve it?

Click on "Forgot password" on the top menu bar at our homepage then our customer service will help you for resetting password your account with several requirements submitted.

 

Can I change currency on my account?

It's impossible to change the currency after you successfully create an account. If the currency you have chosen affects your gaming experience, please contact customer service for more assistance.

 

Is my personal information safe at AWbet?

Upon signup, all information, including bank account details that are sent to and from AWbet is encrypted using 256-bit Secure Socket Layer (SSL) technology. Your information is sent to AWbet only once over the Internet. They are then stored encrypted in AWbet's secure systems.

C. PRODUCT

What games are there on this website?

AWbet offers its customers a wide selection of innovative products like Sports Betting, Live Casino, Slots Games, Lottery, Poker Hold’em, Fish Hunter, Forex and many more. In our goal to provide the best service online we also offer a unique and exclusive support guarantee.

 

How can I be certain all games are fair?

We have a large team of gaming professionals that calculates the payout percentage to ensure that all our games are strictly in compliance with the standard industry fairness guidelines.

 

Is the website guaranteed?

At AWbet we believe in Fair Play. We prioritize our customers satisfaction with their gaming experience. While the unpredictable nature of gaming is the very reason players are drawn to it, it also means that on some occasions guests experience very good fortune and on other occasions they don’t. Our business partners and suppliers are of the highest calibre and we only work with people who share our passion for fair gaming. All our slots game results are generated by a computerized Random Number Generator (RNG).

 

What is the Random Number Generator (RNG) and how does it protect me?

A Random Number Generator (RNG) is a computer programme which randomly produces the online casino game results. It produces the outcome of each spin, card deal and every dice roll, without any unrealistic duplication (such as two of the same card dealt at the same time). These results cannot be predicted, are completely random and the results cannot be manipulated. This means you always get fair results.

D. DEPOSIT

What methods are there for deposit transactions?

Funds may be deposited into your account using the following methods:

  • Internet/Mobile Transfer.
  • ATM transfer or Cash Deposit.
  • Paytrust Online Transfer.

 

What is the minimum amount required for a deposit?

The minimum amount required for each deposit transaction is MYR 20.00 / IDR 50.00

 

How do I make a deposit?

After logging in, click [Deposit] on the top menu bar at our homepage, or click [Deposit] on the bottom menu on mobile version.

 

- Depositing funds through Online transfer, ATM transfer or Cash Deposit

  • Select preferred Bank Account, Example: Maybank.
  • Bank information will be displayed.
  • Make transfer via Online Banking, ATM transfer or Cash deposit.
  • After you have made the bank transfer / bank-in. Please make form deposits following the guidelines below.

Choose the bank that you have made the transfer.

  • Enter the amount of your deposit.
  • Choose your deposit method. (Online transfer or ATM/CDM).
  • Enter the reference code(for internet banking only).
  • Choose the promotion you want and don't forget to read the terms and conditions first.

After you click submit, we will process your deposit transaction and balance to your AWbet account.

Processing time for deposit will take 2-3 minutes subjected to the respective Bank's processing turnaround time.

* Please note that we do not accept any deposit via cheques, any cheques that is deposited into our account without prior notice will be penalized.

 

- Depositing funds through PayTrust Online Transfer.

  • Choose deposit method to PayTrust Online Transfer
  • Enter the amount of your deposit.
  • Choose the promotion you want.
  • After clicking submit then the page will automatically display the payment menu from Paytrust.
  • Select bank account for payment.
  • Enter username your bank account.
  • Enter code/TAC for complete your transaction.

After complete your payment, our system will automaticly process your deposit transaction and balance to your AWbet account.

Processing time for deposit will take 2 minutes, fast then other method and no need filled up deposit form again.

 

Do I need to provide any proof of transaction for my deposit?

Yes, the proof of transaction must be forwarded via WhatsApp or WeChat to speed up each deposit transaction.

 

What if my deposit is not made on time?

Any deposits that are not made on time will be processed as soon as possible the next day. If you have any enquiries, kindly seek clarification from any of our customer support representatives who are available round the clock to assist you.

E. WITHDRAW

How do I make a withdrawal?

After logging in, click [Withdraw] on the top menu bar at our homepage, or click [Withdraw] on the bottom menu on mobile version. fill in the amount that you want to withdraw. Your bank account name must be the same as the name registered with AWbet.

 

What is the minimum amount required for a withdrawal?

The minimum amount required for each withdrawal transaction is MYR 30.00 / IDR 100.00.

 

How long will it take to process my withdrawal?

For withdrawal requests, it takes about 3 – 5mins subjected to the respective Bank's processing turnaround time. If there claims a promotion, we need more time to check requierement and other things needed. Large amount withdrawal may take longer to be processed.

 

Do I need to get proof of transaction for my withdrawal?

Yes, after we have done the payment transaction, we will send the proof of the transaction to your WhatsApp or WeChat. if take more than 1 hour does not accept payment transactions, please contact us immediately

 

Are there any withdrawal fees?

No, there is no fee or charge incurred for withdrawals. Except if making payments with other banks and fees charged to members.

 

Are my transaction details secure?

All information transmitted on AWbet’s servers are highly secure thanks to state of the art technology that’s coupled with the most advanced security systems and encryption software.

 

Can I make a withdrawal before I finish wagering?

Yes, a withdrawal can be made under such circumstances but the withdrawal amount will be based on the amount in the Main Balance.

 

Can I make a withdrawal through a third party account?

No, all withdrawals made must be through the bank account registered in the user’s AWbet profile. The registered names on both the AWbet account and bank account name must match.

F. BONUSES

Do you offer any bonuses?

We offer different types of bonuses which include our Welcome Bonus, Starterpack, Every Deposit Bonus and more! The complete list of bonuses we offer on 'Promotions' menu.

 

What are bonus wagering requirements?

Each type of bonus comes with a specific requirement. The original bonus amount needs to be turned over (wagered) to a set amount of times (usually slots x30, sportsbook x20, live casino x15 and less than x7) before that bonus is turned into real cash. You can find the specific requirements for each bonus on the 'Promotions' menu.

G. BETTING

How do I start betting?

After you have registered as our official member, please go to our product-listing page and select your preferred betting product. For poker & 918Kiss products, you may need to download the relevant software via our “download” center. For sport betting products, casino, slots and other product member will be redirected to the gaming site by clicking icon that game.

 

What is the minimum bet amount of AWbet?

The minimum bet amount is one unit of the currency you opened your account in, depending on the games and table you choose.

 

What is the maximum bet amount of AWbet?

Each sports and betting products have their own maximum stake and these amount may increase or decrease depending on the bet's pool size and the time the bet was placed. It is advisable to refer to the MAX stake on the mini bet list shown on the left hand frame by clicking on the price whenever you want to place a bet.

 

How long does it take for bets to be settled?

We aim to settle bets as quickly as possible, however for some events official confirmation of the result is necessary which may delay the settlement procedures.

 

Can my bets be reversed or cancelled?

No. All bets placed are final. Bets placed cannot be reversed or cancelled.

 

How do I view all wagers I've made?

Click on the Statement Report section on the top menu bar at our homepage to access details of your past wagers.

H. MOBILE

Is website AWbet available on mobile devices?

Yes! We will automatically redirect you to our mobile site if you access AWbet on your mobile device or enter m.AWbet.net via browser. and we are also available in the Application version, immediately download and get the ease and comfort of playing on AWbet.

 

Do I need to create a new account for my mobile device?

No, you can login with your usual website account information.

 

Do you offer bonuses on mobile games?

Yes, we offer the same bonuses on both desktop and mobile site’s.

 

What are the products available through mobile site?

Mostly our product such is Sportsbook, Slots, Poker, Lottery and selected Live Casino lobbies are currently available on mobile version also. Enhancements are still ongoing to offer more games in the future.

I. PROBLEM ISSUE

Any legal concerns that our members should be aware of?

Referring to Malaysian Common Gaming Houses Act 1953, there is no explicit law stating that local residents are prohibited from taking part in online gaming activities, hence it is absolutely safe to bet with AWbet.

 

What if the site can't be opened?

in some countries it has limited access to online gambling sites, so we recommend using several methods, such as using VPN, accessing via an Opera Mini browser or download our application.

 

I have problems loading some of the content of the website. How can I solve this issue?

There is a known issue with older versions of Adobe Flash Player while displaying Flash graphics. We advice you update your Flash Player and your browser.

 

What happens when my game is disconnected in the middle of a casino round?

If a slot game gets disconnected or stuck while spinning, the round will be completed even though you have been discounted/are not in the game. Any winnings will automatically be added to your player account. vIf free spins are won, you will be able to continue the round and the free spins will still be available!

 

What would happen if a dealer makes a mistake?

For such unlikely event that a dealer makes a mistake, AWbet casino Pit Boss will be called to adjudicate on the situation. If the game can be continued, it will be resume fairly. Otherwise, the game will be cancelled and all bets will be returned.

 

What if I encounter any technical problem?

Please speak to our customer service representatives for further assistance.

 

Is there a possibility that customer service representatives are not reachable at any point in time ?

No. Our customer service representatives are always ready to serve you at all time due to the fact that our products and services are available 24 hours a day, 7 days a week.

 

What can customer service representatives do for me?

We have a large team of friendly professionals who will be able to guide you through the betting journey whenever you need assistance in our products or services.

 

How do I contact customer service representatives?

if there is anything we can help you do not hesitate to contact us. please visit our customer service representatives via LiveChat, WeChat, Whatapps, Skype, etc. Our support team is available on 24 hours a day, 7 days a week.